[svlug] Buying Ubuntu Support from Canonical not as smooth as running the Operating System!

[Robert Citek]

On 10/05/2007 05:25 PM, Kristian Erik Hermansen wrote:
> In reverse chronological order...
> 
> ... or to sum up in short:
> * Based in UK (so no US hours?)
> * Don't accept our corporate American Express (AMEX)
> * Credit Card verification failed (on a valid card)
> * Still charged the invalid card twice and credit card company called
> to notify us of possible fraud!
> * Canonical's web application accepting the data could be misbehaving
> * After all this, we had to fill out the order by hand and fax the
> paperwork back to a UK fax number (no US number available)
> 
> Now this doesn't change my opinion of Ubuntu in any way, but it does
> make me wonder just how many people have actually ordered support from
> Canonical.  Most new customers could be turned off by such an
> experience...

If you were Michelle, how would you have handled things differently?

Regards,
- Robert