[svlug] [svlug-announce] SVLUG General Meeting, Tonight-December 5th: ??Best Practices for Helpdesk and Ticket Systems

[Daniel Gimpelevich]

On Wed, 05 Dec 2007 06:05:20 -0800, Mark Weisler wrote:

> Does your ticket system follow the 3 laws of entropy? You can't win, you can't 
> break even, and you can't get out of the game?

Sounds like the prevailing sentiment on this list of late. The upcoming
presentation could not be more timely.