[svlug] Outlook + SSL IMAP
mark at symonds.net
Wed Mar 14 21:54:01 PST 2001
On Wed, Mar 14, 2001 at 08:06:05PM -0800, Dan Beimborn wrote:
> Here's a more detailed problem description.
> We have SSL IMAP (u wash, imap-2000rc8) set up,
> many users on win98+outlook or outlook express
> (version number seems not to matter).
This sounds very much like the same sinister "feature"
that bit me awhile back. It was on pop3s but I don't
think it has anything to do with the servers; the problem
appears to be in the way Outlook and friends establish
SSL connections (or lack thereof).
Version numbers definitely made a difference. Win95r1
seemed to break things regardless (?) as did any version
of Outlook prior to 98 and any version of Outlook Express
prior to 5.
> If you *don't* allow the automatic check on startup,
> and do it manually it seems to work. It seems to
> (my theory) hang when the user manually checks at
> the same time the auto check is happening. if it
> messes up once, closing it and restarting fixes it
In my experience it is totally random. You can leave
a box alone auto-checking every minute, come back the
next day and it will be hung. Sometimes it happens after
only a couple of checks, sometimes after a couple hundred.
> On the exact same connections/computers/cables running
> netscape's simap client is fine.
Same thing here. *Luckily* there were still plenty of people
here running alternative MUA's at the time without problems
so it was much easier to point out that yes, this is indeed
a Microsoft bug and not a flaky mailserver.
> Is there a fix/workaround that you know of? The article
> you linked looks to be basically the problem, but
> OE5 doesn't help matters here.
Here is where the requirements ended up and everything
is running smoothly:
* OE5 along with newest versions of IE etc. etc. etc.
* Outlook2000 (or Outlook98 (usually))
...that's the only way I ever found to fix it. Some users
complained as they were running older machines that could
barely handle IE/Outhouse Express 4. The only advice I
could offer was "Get used to restarting OE all the time
or switch MTA's ... it's a Microsoft problem."
> Another thing (I thought was related) is that users
> who leave an outlook at home with an auto-check seem
> to conflict with their work version. I wonder if the
> manual check + the automated one hit some locking
> constraint that outlook deals with poorly (and netscape
> mail can handle)
Could be a locking issue but sounds suspiciously like
the same thing.
Sorry to rant a bit there, and HTH,
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