[volunteers] (forw) Re: [web-team] Your Linode account currently has a past due balance

[Rick Moen]

----- Forwarded message from Rick Moen <rick at linuxmafia.com> -----

Date: Tue, 10 Dec 2019 17:51:15 -0800
From: Rick Moen <rick at linuxmafia.com>
To: Linode Support <support at linode.com>
Cc: webmaster at svlug.org
Subject: Re: [web-team] Your Linode account currently has a past due balance

Quoting Linode Support (support at linode.com):

> [header-600]
> 
>  
> 
>    Hello,
>     
>    Your Linode account currently has a past due balance. We attempted to process
>    payment, but your credit card issuer declined the transaction. For the time
>    being, your Linode(s) are still running; however we require the balance to be
>    paid before November 10th or your account will be suspended. You can update
>    your credit card here: https://cloud.linode.com/account/creditcard
>     
>    Please note that some banks have started requiring the CVV code for online
>    transactions. You may attempt to submit payment with the CVV code using the
>    above form.
>    Thank you for using Linode.
>     
>    Thanks,
>    Mark
>    Linode Support
> 
> Having trouble? Please email or call us toll-free 855-4-LINODE or
> internationally +1-609-380-7100.

Dear Linode support people:

Login to our 'svlugmicah' customer account (for Silicon Valley Linux
User Group) shows a balance owing of $0.00,   The last positive balance
shown on invoices was dated 2019-02-01 for $0.10 , which I promptly paid
personally on 2019-02-02.  So, there should be no past due balance.
WOuld you mind please investigating and confirming?

Our virthost was set up, FYI, as a complimentary account by decree of 
Chris Aker, Linode CEO, in 2006 or thereabouts.  We do our level best
not to abuse the gift.

Thank you for your assistance.

Best Regards,
Rick Moen, sysadmin
for Silicon Valley Linux User Group

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----- End forwarded message -----