[svlug] Your Wonderful ISP

Scott DuBois sdubois at linux.com
Sun Nov 2 16:19:56 PST 2014

On 11/02/2014 02:31 PM, Rick Moen wrote:
> So, apparently, recording one's service calls to Comcast is one of those
> Internet things, not quite up there with cat photos but getting there:

Oh definitely! What the CSR says on the phone and what the tech does at
the house and charges for are two _completely_ different things. The two
departments pretty much have _zero_ communication with each other.
Mindfully, this comes from experience on the AT&T side but Comcast isn't
much different.

It's all about pressure sales and billing cycles. Get it installed and
bill for everything. Customer service doesn't matter as long as the
money comes in.

Scott DuBois BSIT
President EBLUG
Freenode: Roguehorse

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