[svlug] Your Wonderful ISP

Rick Moen rick at svlug.org
Sun Nov 2 14:31:00 PST 2014


Scott wrote:

> http://youtu.be/yYUvpYE99vg

Was briefly an Internet ruckus last July.  Caller was Engadget editor Ryan
Block.  Coverage:
http://www.washingtonpost.com/news/technology/wp/2014/08/11/he-got-comcasts-bogus-charges-to-him-refunded-but-only-because-he-recorded-their-calls/

Note description of the more recent less-than-satisfactory experience of
customer Tim Davis.  More on that:
http://www.huffingtonpost.com/2014/08/11/comcast-customer-service-phone-call_n_5668191.html
http://mashable.com/2014/08/11/comcast-customer-service-recorded-call/

So, apparently, recording one's service calls to Comcast is one of those
Internet things, not quite up there with cat photos but getting there:
http://www.theverge.com/2014/8/11/5991525/now-everyone-is-recording-their-nightmare-comcast-calls
http://www.reddit.com/r/comcast




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