[svlug] About comcast business high speed (25-50Mbit down / 5-10Mbit up)

[Marc MERLIN]

In case this is useful to others, if you need higher speeds than 6Mbit/s and
you are not one of the few people who can get Uverse, there is now another
alternative.
Note, they also offer less than 25Mbit at cheaper prices, I was just
personally intersted in faster than the 6Mbit you can get on regular DSL (I
had 2 DSL lines bonded together from Rawbandwidth at 12Mbit/s, it was great,
but just expensive because of AT&T).


So just to make sure, I'm not talking about comcast residential, which
no sane person would use, but comcast business, which is more or less a
different company with their own support, SLA, and services.

Long story short, I was able to negotiate 22Mbit/5Mbit with 5 static IPs
with no install fees, and no early termination fee if somehow the service
doesn't perform well for you (static IPs are extra, but I got a 15% discount
for a 2 year contract, putting the end price just under $100/month)

I read their AUP carefully and:
- I had the guy remove the $200 setup fee
- I had him remove the early termination fee (yes, that makes the 2y
  contract meaningless, I know, but I put it in writing on the contract I
  signed).
- Because their AUP was slightly unclear, although their guy confirmed by
  Email they had no cap, I wrote that again on the contract before I signed
  it.

So far, the service has been holding up. My first modem died on a
weekend and they not only answered the phone but sent a guy 1H later to
come fix it on a sunday morning! (and they actually fixed it).

Here are real speeds that I measured with sustained TCP speeds over an
ssh connection:
# download: 3.2MB/s | 25Mbit/s
# upload: 640KB/s | 5Mbit/s

If you'd like to sign up and save some of the trouble I went to to ask
questions and put my terms on the contract, and not theirs :), you can
contact the guy I talked to:
Joon Lee
Business Account Executive II
Joon_Lee at cable.comcast.com
408 639 1609 mobile

Tell him I sent you and you'd like the same setup than me if appropriate.

Don't forget to write the modified terms on the contract before you sign :)

Hope this helps someone,
Marc
--
"A mouse is a device used to point at the xterm you want to type in" - A.S.R.
Microsoft is to operating systems & security ....
                                      .... what McDonalds is to gourmet cooking
Home page: http://marc.merlins.org/