[svlug] OSS/free trouble ticket systems

William R Ward bill at wards.net
Mon Jul 8 09:50:22 PDT 2002


"J. Paul Reed" <preed at sigkill.com> writes:
> On Tue, 2 Jul 2002, Nate Campi wrote:
> > I'd like to know of any good experiences list members have had with any
> > freely available trouble ticket systems. I intend to try out a couple of
> > them, but would like to work with the ones people have found the most
> > useful.
> 
> Surprisingly, Bugzilla is useful for this type of work, since trouble
> tickets follow much the same work pattern as bugs do.
> 
> I know a number of sites that use their Bugzilla installations for
> everything from bugs to request tracking to trouble tickets to office
> supply requests. ;-)
> 
> Check it out...

Another endorsement of Bugzilla.

My wife and I use it for household chores and errands as well :-)

It has a few quirks in its user interface, which I'd love to work on
if I only had the time.  But it's pretty darn good for a lot of stuff.

--Bill.

-- 
William R Ward            bill at wards.net          http://www.wards.net/~bill/
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