[svlug] DSL woes

Seth David Schoen schoen at loyalty.org
Mon May 8 09:46:48 PDT 2000


Derek J. Balling writes:

> I called the PUC to complain about PacBell constantly missing their 
> own repair deadlines for my service. The PUC's answer (I kid you not, 
> I asked two different PUC people the same question) is that I have to 
> get a confirmed appointment -- IN WRITING -- from PacBell, before 
> they will be able to take action, because essentially, they go "oh 
> its your word against theirs, do you have any documentation?" They 
> also kindly pointed out that I couldn't (legally) record my 
> conversations with PacBell to document their claims (gotta love the 
> Peoples' Republic of California).

What if you opened your conversation with

	To ensure the quality of your service, this call may be
	recorded.

followed by fifteen seconds of music?

-- 
Seth David Schoen <schoen at loyalty.org>  | And do not say, I will study when I
Temp.  http://www.loyalty.org/~schoen/  | have leisure; for perhaps you will
down:  http://www.loyalty.org/   (CAF)  | not have leisure.  -- Pirke Avot 2:5






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