[Smaug] PacHell DSL...
phig at phig.org
Thu, 6 Jun 2002 17:57:06 -0700 (PDT)
On Thu, 6 Jun 2002, John Callaway wrote:
> Has anyone living in Santa Cruz and getting DSL through Pac Bell
> (specifically, the CO downtown at Center and Walnut) had problems with their
> connection in the last 48 hours or so?
Mine's been fine, I get ADSL through that CO direct from SBC-PBI. I have
had it for a couple of years, and it has been down for a total of 30+
hours, with two outages several weeks back of most of the workday (~6
hours). Otherwise, it's been fine.
> Mine's down, Pac Bell's site is unnavigable, and I hate calling them
> because I have to pretend I'm running W*nd*ws so they don't hang up on me.
What a joke. Two times ago, I spent an hour on tier one tech support
doing everything he asked, and my Windows Media Player still hasn't
recovered from a driver assault.
It was so ridiculous, and I was just trying to follow the escalation path
with him, I could tell the problem was up the pipe, I was even getting a
connect signal from the other side on this cheapass Westel DSL widget,
just no packets.
While all this is happening, everyone getting SBC-PBI from that CO can get
squat, which I don't know because I didn't think to do what you are
doing, and this poor tech didn't know and who knows when they told him. I
only found out four hours later when my brother told me.
Anyway, lesson learned, the next time I called I told _them_ that it was
definitely there problem, I had run the same troubleshooting routine that
they had run with me several days previously, and asked them to
double-check that there wasn't another outage. Hearing that nothing was
reported, I asked them to dispatch a tech to work from my outside wiring
to the CO since the problem wasn't me. They accepted this. Amazing.
4 hours later, DSL comes back, no calls or answers.
A week passes, and I call for a status. They can't find why my ticket was
closed. She checks and checks and says she will research the answer and
call me back, or have a higher level tech support person call me back.
That was on 15 April. Still no word.
So, ups and downs, Mercury's in retrograde , YMMV.
 Windows Media Player - a device for playing Windows Media Files and
DivX movies while using Linux machine for other purposes, resembles an OS
only in form not function. AKA "Windows 98".
Karsten Wade "As sharp as the leading
firstname.lastname@example.org edge of a ball bearing."
http://phig.org/gpg/ - Dallas Dobro