[SVLUG-Jobs] VMware seeking experienced System Administrators

[Amanda Ford (c)]

Enterprise Technical Support Engineer 

Palo Alto, CA

 

Job Description

 

VMware develops virtualization infrastructure software that allows you to use
multi-operating systems on one server The server virtualization market is
expected to exceed $1Billion by 2007 and VMware has 90%+ of the market share.


 

Currently we are seeking several talented individuals to join our Global
Support Services organization at our Palo Alto headquarters as an Enterprise
Technical Support Engineer.  This is not your typical support organization!
Here at VMware, our technical support engineers are System Administration
experts.  In this challenging role, you will be providing outstanding support
to highly technical customers who are using VMware products. You will be
working with a strong team of System Administrators and Technical Support
professionals. In addition you will be developing in-depth knowledge of
system administration, networking, and storage technologies. We have multiple
openings and are seeking Level 1, 2, and 3 Support Engineers. This is an
excellent opportunity to join a fast growing company and expand your
technical skills and knowledge. 

 

Primary Responsibilities 

	*	Responding to customer inquiries, primarily via telephone and
email
	*	Resolving customer technical issues through diligent
research, reproduction, and troubleshooting
	*	Collaborating with customers, other departments, venders and
partners
	*	Reproducing customer issues in a lab environment
	*	Documenting all technical inquires, correspondence, research
and resolutions

Requirements 

	*	At least 1-3 years experience providing Windows and
UNIX/Linux technical support to customers
	*	Familiarity with the installation and configuration of Linux
or UNIX operating systems, as well as Windows environments
	*	Familiarity with the setup and operation of TCP/IP networking
in Windows or UNIX/Linux
	*	Outstanding verbal and written communication skills in
English
	*	Good organizational, time management, and research skills
	*	Proven troubleshooting and problem solving skills in a
technical environment
	*	Able to multi-task and manage changing priorities
	*	Good understanding of X86 hardware architecture 
	*	College Degree in Computer Science, Electrical Engineering,
Math, or equivalent work experience 

Additional Desired skills

	*	Enterprise environment exposure
	*	Familiarity with virtualization technologies and concepts or
VMware products
	*	Experience in storage technology such as SAN, iSCI, NAS
	*	Experience with Active Directory
	*	Language skills in Portuguese, Spanish, French, etc.
	*	Familiarity with backup software and procedures
	*	Experience administrating network hardware such as Cisco
routers and switches

***This is a full time employment opportunity with VMware, Inc. ***

Interested candidates, please contact: 

 

Mandy Ford

Recruiter, VMware, Inc.

650-842-9516

aford at vmware.com

Join my LinkedIn Network: http://www.linkedin.com/in/amandaford
<http://www.linkedin.com/in/amandaford> 

 

 

VMware is planning on going public at the end of summer so this is a rare
opportunity to get into VMware pre-IPO.
http://www.vmware.com/company/news/releases/S1.html