[SVLUG-Jobs] Kasenna--Technical Support or Post Sales Customer Support

[Ann Keady]

Technical Support Engineer, Video-On-Demand/IPTV

Job Location: Sunnyvale, CA

Tracking Code: K07007

Position Summary

 

The Kasenna(r) Technical Support team is growing and we need you! This
role is challenging but what position worth your time isn't? If you love
the burgeoning Video-on-Demand (VOD) industry and want to join an
Award-winning technology leader, read on. The Technical Support Engineer
position primarily involves taking care of our extensive and expanding
customer and partner base through phone, e-mail, chat and remote access
methods. To do this you will be required to possess the skills necessary
to drive issues to resolution as swiftly as possible, delighting the
customer during their trying times. Mastery of Unix/Linux systems
administration and TCP/IP networking are expected. Experience with
On-Demand servers and web services applications is a definite advantage.
Rapid understanding of Kasenna and partner products is a must in order
to succeed in this role. Participation in 7x24 rotating on-call pager
support is required and travel up to 30% can be expected.

 

Duties/Responsibilities

*	Solving customer problems 
*	Training new customers 
*	Replicating reported bugs 
*	Deployment planning 

Experience/Education

*	2-5 years systems engineering and/or technical support
experience 
*	Linux system administration - 2 plus years
*	Network engineering knowledge 
*	Strong customer communications skills 
*	Unix system admininistration experience is a plus 
*	Self-motivated and driven 
*	Experience in IPTV is a plus
*	Knowledge of Web Services, Video-on-Demand a definite plus 
*	Knowledge in audio video standards is a plus (MPEG, MPEG-2,
MPEG-4, H.264, WMV). 
*	Excellent written and verbal communication skills 
*	BSCS/BSEE/BSIT or equivalent.

Position Type

Full-Time/Regular

 

How to Apply

Please send your resume to careers at kasenna.com, or you are welcome to
send it to me directly.  No phone calls please.

Kasenna is an equal opportunity employer and we do not discriminate on
the basis of race, sex, age, national origin, religion, physical or
mental handicaps or disabilities, marital status, veteran status, sexual
orientation, nor any other basis prohibited by law.

 

 

Ann Keady

Contract Recruiter

Kasenna - The IPTV CompanyTM 

1196 Borregas Avenue, Suite 100 Sunnyvale, CA 94089

(Domestic/International) 1-650-943-8627 

Fax: 1-408-747-1025 

eMail: akeady at kasenna.com 

www.KASENNA.com
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