[SVLUG-Jobs] Technical Support Engineer position - Cupertino

[Brent Marinaccio]

HotLinuxJobs, a recruiting firm that specializes in the placement of
Linux/Open Source professionals, is looking for a Technical Support
Engineer to join a growing startup in Cupertino.  A detailed description
is listed below.  If you are interested, please respond to this email
with an updated resume.  Thanks for your interest.

Technical Support Engineer - Cupertino
Salary - Competitive 

Description:

Skills/Experience:

      * 3+ years experience providing troubleshooting and support for
        large-scale SMP server products or other complex
        computing/networking products, preferably in
        high-performance-computing space  
        
      * 3+ years experience working in a Technical Support organization
        (Phones / email / Web), or Technical Sales Support
        
      * Profound, hands on knowledge of *NIX Operating systems, system
        administration, setups, tools, etc
        
      * Experience managing OEM partners or Enterprise-level customers
        with regards to technical support issues
        
      * Experience working with support/ticket management systems
        (case / issue / bug-tracking, etc)
        
      * Experience using/updating a support portal (push out patches and
        updates, self-support, FAQs)
        
      * Experience working with debugging and testing equipment and with
        R&D engineers
        
      * Proven track record with ability to manage complex caseload to
        closure or escalation  
        
      * Proven ability to understand customer’s environment, analyze
        cases reported, detect the customers attitude, and manage the
        situation accordingly
        
      * Must possess the ability to verbally and orally communicate with
        internal and external stake holders  
        
      * Strong organizational skills, relationship building and
        communication skills, and ability to multi-task.  
        
      * Good troubleshooting skills required, good hardware technical
        skills a plus (assemble servers and do bring-up to
        new/experimental hardware/firmware, networking environments,
        etc).
        

Other

Limited travel required (up to 10%).   

This is a great opportunity for an FAE that wants to cut back on their
excessive travel and yet remain heavily hands-on.

-- 
Brent Marinaccio, MBA, SPHR
Director of Open Source Recruiting
HotLinuxJobs
877-548-0003 x3015
www.hotlinuxjobs.com
irc.freenode.net #hotlinuxjobs
skype: bmarinaccio