[SVLUG-Jobs] Position to post to the SVLUG Job List

[Liz Bronson]

I am an internal recruiter in the Palo Alto office for the Technical Support
group at VMware.  I hope to find a number of excellent candidates from your
website.  Thank you for working with me.

 

Liz

 

Liz Bronson
Technical Support Staffing
VMware, Inc.
Web: www.vmware.com
Email: lbronson at vmware.com
1-877-486-9273 x473

www.vmware.com/news/press/wsj_6.html
<file:///C:\Documents%20and%20Settings\lbronson\Application%20Data\Microsoft\
Signatures\www.vmware.com\news\press\wsj_6.html>  

VMware lets you virtualize your IT infrastructure by virtualizing computing,
storage and networking -- and managing it centrally. We call it Virtual
Infrastructure: 

While maintaining triple digit revenue growth and profitability, we have over
100 open positions today: http://www.vmware.com/jobs/openings/
<http://www.vmware.com/jobs/openings/> >

 

 

Please post this position with the title: Senior Technical Support Engineer

 


Job Title:
Senior Enterprise Technical Support Engineer 
Location:  Palo Alto, CA

Contact: lbronson at vmware.com

 

Job Description

 

VMWare, a subsidiary of EMC, is the global leader in virtual infrastructure
software for Intel-based systems.   We develop virtualization software
products that allow companies to leverage their storage, networking, and
computing resources - virtual machine software.   We are growing at a fast
pace, with triple-digit profits and revenue this past year.   The opportunity
to grow within the company is phenomenal!  

As a Senior Technical Support Engineer, you will provide technical support to
customers who are working to implement VMware ESX Server and related
products.   Successful candidates must have strong Linux administration
skills.
  

Highly Preferred Skills:

	*	Hands on experience with VMware Workstation and / or GSX
Server 
	*	Linux administration 
	*	UNIX kernel diagnostics/debugging (at a level typically found
in senior level 2 or level 3 UNIX support staff) 
	*	Experience in working with development organizations in a new
product introductions role 
	*	Experience with operation and administration of Windows NT or
Windows 2000 systems 
	*	Experience in administration in complex SAN environments
	*	Familiarity with HTML authoring and operation of UNIX-based
Web servers

Responsibilities: 

	*	Respond to customer inquiries, primarily via email and
telephone 
	*	Resolve and customer technical issues through diligent
research, reproduction, and troubleshooting
	*	Work directly with staff in quality assurance, engineering,
sales, marketing, operations, and administration to resolve problems 
	*	Document all technical inquiries, develop and review content
for knowledgebase 
	*	Provide training or assistance to junior staff 
	*	Help test alpha and beta products 

Requirements:

	*	Experience in providing UNIX/Linux technical support to
enterprise customers.
	*	Excellent interpersonal skills 
	*	Strong spoken and written English 
	*	Strong Linux or UNIX administration skills 

		*	Familiarity with the installation and configuration
of Linux or UNIX operating systems 
		*	Setup and operation of TCP/IP networking on Linux or
UNIX systems 

	*	Ability to program and debug Perl administration scripts 
	*	Good practical working ability with UNIX utilities, including
editors and command shells 
	*	4 to 6 years of related software and hardware experience 
	*	B.S. in Computer Science, Electrical Engineering, Math, or
equivalent work experience 
	*	Working knowledge  of Microsoft (Windows Server 2003, Windows
2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms,
devices, and networking

Please send resumes to lbronson at vmware.com